FAQ
Frequently asked questions
Quick answers to the things travellers ask most.
Booking
How do I book a tour?
Choose a tour and a departure on its page, then send us an enquiry. When online booking opens you will be able to pay a deposit and confirm in a few steps.
Can I change or cancel my booking?
Yes. Each tour states its cancellation terms before you book, and we keep to the terms shown when you booked. See the booking policy for the refund tiers.
Do you offer private tours?
Yes. Many tours can be run privately on dates that suit you. Choose the private option on the tour page, or plan a custom trip with us.
Payments
How much deposit is required?
It depends on the tour: some are paid in full when you book, others need a deposit with the balance due before departure. The exact terms are shown on every tour page.
Which payment methods do you accept?
The payment methods available are shown when you pay. You are taken to our payment provider’s secure page; card details are not stored on this website.
Travel
Do I need a visa?
Most visitors do. Rules change, so check with the Ethiopian embassy or the official e-visa service well before you travel. Our visa guide explains what to look for.
What is the best time to visit?
October to March suits most of the country. Our “When to visit Ethiopia” guide explains the seasons and festivals region by region.
Is Ethiopia safe for travellers?
Most visitors travel without problems, and we travel with experienced local guides. Conditions vary by region and change over time, so check official travel advice before you book and before you fly.
Tours
How big are the groups?
Group departures are limited to twelve travellers so the experience stays personal.
What fitness level do I need?
Every tour shows a difficulty level. Easy tours involve short walks; challenging tours involve several hours of walking a day at altitude. Ask us if you are unsure.